Terms & Conditions
1. Scope of Services
2. Enquiry & Order Process
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MP Event Creations specialises in designing, producing, and delivering custom-made materials and stationary for businesses and events.​
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Services will be discussed and outlined during your consultation stage. All requirements for services will be finalised with a proposal.
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All items are made to order.
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Your initial enquiry will be responded to within 24-48 hours. ​
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Your proposal must be reviewed and approved in writing.​
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A 30% deposit is required to confirm your approval of proposal, quotation and for production to begin.
3. Pricing & Payment
4. Delivery Timeline
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Due to the custom-made and personalised nature of our work, our prices are based on a combination of design complexity and the specific materials required. ​
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You will be provided with a detailed, final quote that reflects the precise material costs. This ensures complete transparency and allows you to understand how your material choices impact the overall price.​
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​We encourage you to review your options carefully during the consultation so that the final quotation aligns with your expectations.
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Quotations are valid for 7 days.
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Payment method is via Bank Transfer or Pay ID
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Outstanding balances must be cleared prior to delivery of final product.
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We recommend placing your order at least 4-6 weeks before your event to allow ample of time for design, revisions and production. ​
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For any rush orders, please contact us directly, and we'll do our best to accommodate your needs.​
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All production timelines vary depending on the size of the project. A specific timeline will be tailored to your product during consultation.
5. Proofing & Revisions
6. Cancellations
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You will receive artwork and/or design mockups for approval before production begins.
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By approving the proof, you confirm all details and designs are correct. Once approved, changes cannot be made as production may begin immediately.
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Cancellation requests must be submitted via email and must be acknowledged by MP Event Creations.
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Orders cancelled before production begins may be eligible for a full refund of the deposit.
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Orders cancelled after the start of production will result in a non-refundable deposit.
8. Final Deliverables - Pick Up Policy
7. Refunds
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​Refunds are provided only for errors made by MP Event Creations during production.
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Approved refunds will be processed within 2-3 business days after evaluation.
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Once items are ready, a notification will be sent via text or email.
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Orders can only be picked up at an agreed date and time by MP Event Creations. Full address will be provided once scheduled.
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Clients are responsible for inspecting their items at pickup to ensure they are correct and undamaged.
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Once picked up, MP Event Creations is not liable for loss, damage, or handling issues.
9. Final Deliverables - Delivery Policy
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Shipping and delivery is available at an additional charge based on location and urgency.
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Delivery fees and charges will be outlined in the proposal and included in the quotation.
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Standard delivery times will be communicated upon order confirmation.
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MP Event Creations is not responsible for delays caused by third-party couriers or shipping services.
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Clients must verify the received order upon delivery and notify MP Event Creations of any issues within 24 hours.
10. Privacy & Consent
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All personal information collected from your enquiry/order is used for communication purposes only and will not be shared to third-party service providers.
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All your custom-made creations are specifically tailored to your proposal and will not be sold, shared or used for marketing purposes without your explicit consent.
By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions.If you have any questions or require further clarification, please contact us.
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